Combines agco s 5 after 3pm charge

[dairyfarmer]

i will ask at a couple dealers that is a crock of crap if they are doing that dairyfarmer

 

[tbran]

OK this is how it works. Every dealer can order up to around 2Pm. Any order placed after that time will have to have 'priority status' assaigned to it to be sure it will get out that day. Otherwise it will go out the following day. The charge for this, right or wrong, is $5 per line picked. 35 of the same bearings - $5 charge 1- 10 cent washer 5$ charge. Many companies have charges like this, many do not. As to what dealers do, it is up to the guy who pays the bill. We use common sense. If a customer has a need , and we should have stocked the part, we pay the bill. If it is something like a radiator cap for a D17 or a F2 gear that a customer should have ordered on a preseaon inspection, then we pass on the charge and give the customer the option. We have no set rule, just country boy reason. We have to order a lot of parts Next Day Air UPS for customers who have to have them. About 40% lay in the floor for a day or two before they are picked up by customers. Back to the charge - it forced dealers to order early so the parts can be pulled normally and shippers can deliver on time. Many times on priority orders special freight handlers are called in to deliver late orders. Right wrong or indifferent, thats the way it is.

 

[Tom_Russell]

That sounds like a very logical way of doing business.

 

[tbran]

well, yes and no. I really irks me that I have to charge extra for people buying from me. BUT we have to live with real life constraints. Shippers like to work normal hours for the majority of their work force.

 

[Illinois_Gleaner]

Kip, I bought my R75 there also. I was having trouble with my clutch,not sure what it was. Told Glenn to send down the brush holder,clutch and magnet,and the wiring harness for that side. I was going to find the problem. They got down there,of all those parts,they had the brush holder. THAT IS UNCAllED FOR. It was the wiring harness causing the problem. I had it in my parts luckly. That 5 dollars should be on the dealer,not the customer. There is no reason not to have those things in the middle of harvest. IG

 

[sidekick]

Kinda makes you wonder what thse guys are thinking.Bad service makes for bad business.Bad P_R will bite back eventually.

 

[kip]

I feel for you IG. Here's a list of my breakdowns. 1. Cylinder drive clutch magnet broken. 2. Top variable drive sheave not greased causing belt to slip and burn up. 3. AC thermostat doesn't work. 4. Chopper knives missing. Ruined inside panel that holds bearing. 5. Chaff spreader not installed correctly. Runs at to slow of RPM. 6. Rear feeder shock broken and lost. 7. Concave not zeroed. 8. Needed wedge kit for corn head. One week to get it. All this on a two year old machine that had been "Through the shop." Didn't know that meant they drove it through one side and out the other. Better buy your own parts book because the parts people will have no idea what a feeder house slat is or where to find it. Of the three weeks I've had the machine, I've worked on it every day but two. All these problems could have been avoided if someone had just taken the time to look a little closer. I'm totally new to a Gleaner so I have no idea on some of these things. They can't even tell you how to set the machine. They sure lost me for a customer.

 

[MostlyGreen]

Putting a more positive spin on this, I'd rather have the option of paying the $5 for "late day order_next day delivery" than to be forced to have to wait 2 days, regardless of need or necessity of the parts. I don't believe AGCO would be getting rich by charging the $5; - these surcharges would be offset by the cost of higher priority shipping costs.