That is not an uncommon failure on a Deere 9000-series, however, it is not a fault of the design or combine. That is the reel pump drive bearing, and it's one of those grease zerks that seldom if ever gets greased, because of the location. After guys pay to rebuild one or two, the generally learn to start greasing them. I am JD tech (primarily tractors, though),and we replace several of those bearings per year, as we run a minimum of 70 or 80 combines through the shop on our combine promo. I'm also a little curious about your comment about changing crops. My grandpa and uncle harvest with a 9500, and it takes very little time to switch between corn, beans and milo, when they raised milo. There is no need to switch concaves or anything like that when switching crops. 9610s are pretty good machines, they just are a little different from your 7720, although very similar in most ways. Since you have Deere experience, you'll get it figured out in no time. Don't condemn the whole machine just because somebody else didn't service it correctly.