Mike
Guest
Kehrer's make an honest attempt and they are super nice folks, but they have added no staff nor made any improvements to handle Heberer's customer base which had to be 3 or 4 times or maybe even larger than that. Their phone line can be busy for hours on end while you sit in the field. The local Deere dealer hired Heberers best combine mechanic and has made more service calls on my combine than anyone else. If you have a F or an l and can break down and wait a few days for parts then AGCO is for you. If you need parts and service TODAY, you better stockpile your own parts and fix it yourself because AGCO don't care. I have a one year old R72 and needed a part for the rear conveyor adjustment arm and found out that the part is backordered. So I took a welder to a $175,000 piece of equipment. Don't get me wrong I love my R72, but I wish I could find someone to stand behind it besides the salesman from Case IH and Deere.