That is a desireable result, but very difficult to achieve, because so many different departments are working on such a complex product as a combine. The thing I always wonder about, why do engineers listen to and watch the people so little who operate and experience their productIJ I am an engineer myself and have been stuck in between the customer and the design department at least once. My experience always was, that the design engineers thought they were too smart to communicate with the operators. I am a custom harvester now and like to tell this example: In fall 2002 we bought a 1050 Kinze cart, a new product then. Kinze used the same PTO sheer bolt as they did on their 1040 cart trying to run twice the auger. It didn't take much to keep sheer bolts on hand and it got updated that winter. In summer 03 the hydraulic cylinder folding the auger broke out of its brackets on both ends. Kinze replaced the whole unloader tube without making any changes. This summer the exact same thing happened again. This fall we bought another 1050. The bottom bracket for the cylinder now has the reinforcement we have welded onto the old cart already twice. The top end is still the old weak design and waiting to break. Its strength could be tripled for less than $100 per cart, but the design department has not done it. There are no complaints about Kinze's service. So far they have fixed everything. But the design flaws is costing them money and causes trouble for the customer every day. Why do the engineers not come outIJ Why don't they have a reliable customer test it right and than improve it before they start selling the productIJ